Airlines do not ship pets in extreme heat or cold, as your pet will be briefly exposed to weather on the tarmac during loading & unloading. Once loaded onto the aircraft, your pet will enjoy temperature-controlled air conditioning in the pet compartment within the aircraft, and experience temperatures similar to those in the passenger cabin. Airlines consider the temperature on the ground at origin, destination, and any transit points along the way. Should temperatures fall outside of approved ranges at origin, destination or transit points, your pet may not be permitted to travel on its scheduled flight. Some locations ...

Whenever possible, we ship pets on non-stop flights. If a change of plane is necessary, we will choose the route that minimizes travel time and provides the maximum safety and comfort for your pet. If your pet will require a long stopover/connection, we can provide a “comfort stop” where your pet will be cared for, fed, watered and exercized while waiting for its next flight. Pets with medical conditions may require a comfort stop so that medication can be administered.

Visit the Tracking Page Go to the official website of the express flight service you used. Enter Tracking Number Locate the tracking section and input your unique tracking number, which you received at the time of shipment. Use Mobile App If the service has a mobile app, download it and use the tracking feature by entering your tracking number. Sign Up for Notifications Register for email or SMS notifications to receive updates about your shipment status automatically. Contact Customer Support If you encounter any issues, reach out to customer support for assistance with tracking your shipment. Check Your Email Look for confirmation emails from the service, which often contain tracking links or detailed status updates. By following these steps, you can easily monitor the status of your shipments and stay informed throughout the delivery process.